Porsche Announces Introduction of “Tech Live Look” Augmented Reality Smart Glasses in Dealerships11/29/2017
Real-time remote assistance improves efficiency and can reduce service resolution time by up to 40 percent. Use of augmented reality in technical services for an even better service quality and customer experience Atlanta, Georgia. Porsche Cars North America, Inc. (PCNA) today announced the introduction of "Tech Live Look," an Augmented Reality (AR) technology designed to improve technical services at Porsche dealerships in the United States.
"Tech Live Look" uses the AiR Enterprise™ software platform from Atheer, Inc., a leading provider of AR solutions, in conjunction with lightweight smart glasses. These high-tech spectacles feature the latest in projection technology and come equipped with a high-resolution, auto focus camera that shows even fine details such as threading on screws. The glasses include a powerful LED to illuminate dark spaces in the engine compartment or under the car. How does this technology work? When a service technician at a dealership in Los Angeles dons this specialized eyewear and connects through the software with the Atlanta-based Porsche technical support team 2,200 miles away, it allows the support team to see exactly what he is seeing, in real time. This "see what I see" video-conferencing capability with instant access to remote experts allows both parties to quickly identify and resolve technical issues. It can also help decrease service resolution time by up to 40 percent, based on the findings of a pilot program undertaken in July 2017 at eight Porsche dealerships in California, Florida, Indiana, New Jersey, and Washington, along with one in Canada. "Tech Live Look" can do much more than just provide real-time video capability. It allows the technical support team to take screen shots or send technical bulletins and instructions onto the projection surface of the glasses while the service technician is working on the vehicle. This type of information exchange is far more efficient than sending emails and photos or explaining complex technical issues over the phone. "Our main goal is to provide a better overall experience for our customers. Tech Live Look allows us to be more efficient and helps get vehicles back in the hands of our customers faster, all while still delivering exceptional service quality" explained Klaus Zellmer, President and CEO of PCNA. "Tech Live Look" will officially launch in dealerships in North America in 2018. More power, exclusive equipment Atlanta, Georgia. Porsche is expanding the mid-engine 718 Boxster and 718 Cayman model lines with new GTS models. A newly developed intake plenum and an optimized turbocharger increases the output of the 2.5 liter flat-four cylinder engine to 365 horsepower. This is 15 horsepower more than on the 718 S models and up to 35 horsepower more compared to the previous generation of naturally aspirated Boxster and Cayman GTS variants. Like all 718 model variants, the new GTS derivatives come standard with a six-speed manual transmission. The seven-speed Porsche Doppelkupplung (PDK) dual-clutch transmission is available to order as an option. A number of performance-enhancing options such as Porsche Torque Vectoring (PTV) including a mechanical rear-differential lock or the Sport Chrono Package are standard on the GTS models, as well as Porsche Active Suspension Management (PASM), which reduces the ride height by 0.39 inches (10 millimeters) compared to the standard suspension on other 718 Boxster and Cayman models. Increased performance with more power The maximum torque of up to 317 lb-ft (309 lb-ft on manual transmission models) is available across a broad power band from 1,900 to 5,000 rpm (1,900 to 5,500 rpm on manual transmission models) and further improves acceleration. When equipped with the optional PDK transmission both GTS models are capable of accelerating from zero to 60 mph in 3.9 seconds. The top track speed is 180 mph. Characteristic GTS: black accents inside and out The GTS models set themselves apart through distinct visual differences. The Sport Design front fascia underscores the performance of the car. Tinted front indicator lights and taillights, model designations in black, a black lower rear fascia, and black tips on the centrally mounted standard Sport Exhaust System make the GTS models stand out. Black GTS designations on the doors and matte black 20-inch wheels complete the particularly dynamic appearance. Interior: Standard Alcantara® and Porsche Track Precision App The interior is also pure GTS. The chronometer of the standard Sport Chrono Package is centrally mounted on the dashboard. The seat centers of the standard Sport Seats Plus are made of Alcantara®. Featuring an embroidered GTS logo on the headrests, they provide particularly high lateral support and comfort. The steering wheel rim, center console armrest, and door armrests are also made of Alcantara®. When the optional Navigation Module and Connect Plus Packages are ordered, the standard Sport Chrono Package also offers the Porsche Track Precision App (PTPA). The app allows performance oriented drivers to automatically record, display, and analyze driving data obtained on closed courses on a smartphone. Market availability and pricing
The 2018 718 GTS models are now available to order and are expected to arrive at U.S. dealers by March 2018. The base MSRP - excluding the $1,050 delivery, processing, and handling fee - is as follows: 718 Cayman GTS $79,800 718 Boxster GTS $81,900 |
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